BPO Senior Domestic Non-Voice Process Executive - Price: $0

Job Title: Senior BPO Domestic Non-Voice Process Executive

Experience: 5+ Years
Location: Chennai, Tamil Nadu

Job Description:

We are looking for an experienced Senior BPO Domestic Non-Voice Process Executive to manage complex backend operations and support the non-voice team. The ideal candidate should have strong written communication skills and experience handling escalations and quality standards.

Roles & Responsibilities:

Handle complex email, chat, and backend processing tasks

Resolve escalated customer queries and issues

Guide and support junior non-voice executives

Ensure quality, accuracy, and process compliance

Maintain documentation and reports

Assist team leads in achieving performance targets

Required Skills:

Excellent written communication skills in English

Strong knowledge of non-voice BPO processes

Experience using CRM and ticketing tools

Good analytical and problem-solving skills

Ability to work in shifts and under pressure

Qualification:

Any graduate or undergraduate

5+ years of experience in BPO domestic non-voice process

Regards,
Sofia HR

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