BPO Senior Domestic Voice Process Executive - Price: $0

Job Title: BPO Senior Domestic Voice Process Executive

Location: Chennai

Job Description :

We are hiring a Senior Domestic Voice Process Executive to handle complex customer interactions, ensure service quality, and support smooth BPO operations. The candidate should work independently and guide junior team members.

Responsibilities :

Handle inbound and outbound domestic customer calls

Resolve escalated customer issues and complaints

Ensure high call quality and customer satisfaction

Maintain accurate call and customer records

Meet productivity and performance targets

Support and guide junior voice executives

Coordinate with team leaders and quality teams

Requirements :

Any graduate / 12th / diploma

4+ years experience in domestic voice process

Excellent communication skills in English & Tamil

Strong customer handling and problem-solving skills

Basic computer knowledge

Skills Required :

Leadership and mentoring skills

Strong verbal communication

Conflict resolution and customer management

Time management

Benefits :

Attractive salary + incentives

Career growth opportunities

Professional work environment

Regards,
Sofia HR
8220184451
(CONTACT VIA CALL ONLY)